Government of Jamaica

Frequently Asked Questions

Find answers to some frequently asked questions here. 
If you don't see an answer to your question, you can send us an email. 

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Payments are made in three easy steps: (1) Log on to www.nht.gov.jm and Create a User Profile. (2) Register your Credit Card. (3) Make a payment.

Regular mortgage payments, voluntary and self-employed contributions

Payments made Mondays to Thursdays will be applied within 24 hours. Payments made on Fridays, weekends or public holidays will be applied to accounts on the next business day.

You can view and print your payment history online and your usual annual statement will reflect all payments made on the account irrespective of the medium used.

This web site uses Secure Socket Layer (SSL) to provide the necessary assurance that personal data transmitted during this period is secure.  Look for the padlock symbol in the status bar on the bottom right hand corner of your web browser and the URL address starting with "https://", to assure you that the site has SSL.

All principal payments MUST be made at a NHT Office.

Once a receipt has been issued after confirmation the payment cannot be stopped.

Customers may apply for a refund of a credit card payment, however the Trust DOES NOT refund credit card payments made via NHT Online. Guided by the Electronic Transactions Act (2007) exceptions are that at our discretion we may make refunds to the customer, in instances where a Glitch occurred during transaction or an erroneous over payment was made.

(a) You must be a first-time homeowner, and currently making contributions to the Trust. However, for more details of the eligibility requirements you may either visit the Customer Service Department at the nearest Branch Office, or visit the Loans section of the website by clicking on the  “ Loans”  link in the menu for more information. N.B. If you are not qualified for a NHT loan, you may still be allowed to purchase a property; however, we will not grant you the loan. Financing must therefore be sought from another source. (b) You may use the Fifteen (15) Plus Loan to purchase a property being sold by Private Treaty provided: the previous NHT loan was obtained at least 15 years ago; you are not currently a home-owner; your current non-home -owner status is not as a result of failure to meet NHT’s required mortgage payments. (c) If you are successful in bidding on more than one property, you will be allowed to purchase these properties, subject to proof that you can afford to pay for each one. However, we will grant you a mortgage loan on only one (1) property, if you are eligible for a non-home-owner’s loan or a loan as outlined at item (b) above.

The NHT Online Payment System is a credit card payment facility that will allow legitimate holders of a Visa, MasterCard or Keycard to make regular mortgage via NHT’s website.